YouTube Something Went Wrong [SOLVED] - What's Wrong With YouTube?

Many users report getting the Oops! Something went wrong error message when trying to log in to their Gmail accounts on YouTube. If you’re one of them, you must have entered your password multiple times thinking that you got it wrong.

That’s not the case, though, since the YouTube Something went wrong error can be triggered by other problems, usually involving your Google account security settings and Internet connection. Regardless of the root of the problem, you can fix it to get back to your Gmail account and enjoy your favorite content on YouTube.

Ooops! Something went wrong on YouTube

There are multiple solutions you can try to fix the Google sign-in error on YouTube, whether you’re using Windows, Mac, Android, iOS, Google Chrome, Mozilla Firefox, Microsoft Edge, or the YouTube mobile app.

How to Fix the YouTube Something Went Wrong Error

1. Refresh the Google sign-in page

Reload the Google account login page to try and get rid of the Something went wrong error message. Especially if the page was idle for a long time before you attempted to sign in, or if the Internet connection suddenly dropped.

Just hit F5, press Ctrl + R, click the Refresh button near the address bar, or right-click an empty area of your web browser and click Reload or Refresh.

You can also hard refresh your web browser to skip cache loading on the Google sign-in page. On Windows, press Ctrl + Shift + R, Ctrl + F5, or Shift + F5. If you have a Mac, press Shift + Command + R.

2. Close other opened tabs

Too many opened tabs could hamper your web browser’s performance and even slow it down to a halt. Plus, you could experience Google sign-in errors and get stopped in your tracks by the YouTube TV Something went wrong error message.

To fix this problem, make sure to close all other opened tabs except YouTube. Don’t worry since you can reopen all of them after successfully logging in to your Google account by pressing Ctrl + Shift + T (Command + Shift + T on Mac).

3. Restart your web browser

Your web browser might have trouble trying to load required processes. In turn, this could affect your entire Internet navigation experience and prevent you from signing in to your accounts, including Google.

But it’s usually enough to give it a little nudge by restarting Chrome or any other web browser you’re using. When exiting the application, though, make sure to close all instances, including those opened in incognito / private browsing mode.

Otherwise, Chrome, Firefox, Edge, or whatever application you have will not be able to restart its internal processes correctly.

4. Update your browser to the last stable version

If your web browser hasn’t been updated for a long time and you keep postponing this event, it’s no wonder that you’re experiencing account login issues and get errors like the Ooops! Something went wrong message.

Make sure to update Chrome, Firefox, Edge, or whatever browser you’re using, restart the application, and then try to sign in to YouTube again.

However, make sure you’re using a stable version and stay way from beta, developer, canary, or other editions. Those are experimental and likely cause problems.

How to update Chrome on Windows and Mac:

Open the More menu on the top-right corner
Select Help and click About Google Chrome (or type chrome://settings/help in your address bar)
Chrome checks and downloads updates automatically (click Yes if prompted by User Account Control on Windows)
When it’s done, click Relaunch and try to access your Google account

How to update Firefox on Windows and Mac:

Click the ≡ hamburger button on the top-right corner
Open the Help menu and click About Firefox
It will find and install any updates right away
When it’s done, restart Firefox and try to access your Google account

How to update Microsoft Edge:

Click the More button the top-right corner
Open the Help & feedback submenu
Select About Microsoft Edge (or type edge://settings/help in your address bar)
Edge will look for updates right away and prompt you to click Restart when it’s one
Try to access your YouTube account now

How to update apps on Android:

Open the Play Store app
Tap your Google account and select My apps & Games
Locate your browser or YouTube app in the Updates area. Then, click Update
If you can’t find it, then it’s already already updated

How to update apps on iOS:

Open the App Store
Tap Updates
Find your browser or YouTube app and click Update
If it shows the Open button instead, it means that it’s already updated

5. Clear browser cache

Your web browser may have trouble logging you in to your Google account due to cached data. However, you can fix this problem by clearing browser cache and restarting the application.

Then, you shouldn’t have any more trouble trying to sign in to YouTube. For example, you can easily clear Chrome cache.

How to clear Chrome cache on Windows, Mac, and Android:

Click the More button on the upper-left corner and select Settings
At Privacy and security, click Clear browsing data
In the Basic tab, set Time range to all time
Check all options: Browsing history, Cookies and other site data, and Cached images and files
Click Clear data
Relaunch Chrome and try to log in to YouTube

How to clear Chrome cache on iOS:

Tap the More button on the bottom
Go to History and tap Clear browsing data
Check Browsing history, Cookies and other site data, and Cached images and files
Tap Clear browsing data

How to clear Firefox cache on Windows and Mac:

Click the ≡ hamburger button on the top-right corner
Select Options
Go to Privacy & Security on the left side
At Cookies and Site Data, click Clear Data…
Check Cookies and Site Data and Cached Web Content
Click Clear
Restart Firefox and try to sign in to Google

How to clear Firefox cache on Android:

Tap the More button on the lower-right corner
Go to Settings
Tap Delete browsing data
Check all options: Open tabs, Browsing history and site data, Cookies, Cached images and files, Site permissions, and Downloads
Tap Delete browsing data
Relaunch the Firefox app and try to log in to Google

How to clear YouTube app cache on Android:

Open Settings and go to Storage
Tap Apps or Other Apps
Locate and tap YouTube
Tap Clear cache
Open the YouTube app and try to connect with your Google account

How to clear Firefox cache on iOS:

Tap the ≡ hamburger button on the bottom of the screen (top-right on iPad)
Go to Settings
At Privacy, tap Data Management
Scroll down and select Clear All Website Data
Restart the Firefox app and try to access your Google account

How to clear YouTube app cache on iOS:

Go to the Settings section and select General
Tap iPhone Storage
Find and tap YouTube
Tap Offload app
Open the YouTube app and try to sign in with your account

How to clear Microsoft Edge cache:

Click the More button on the top-right corner
Go to Settings
Select Privacy, search, and services on the left side (or type edge://settings/privacy in your address bar)
At Clear browsing data, click Choose what to clear
Set Time range to All time
Check all options: Browsing history, Download history, Cookies and other site data, Cached images and files
Click Clear now
Restart Edge and try to access your YouTube account

6. Check your proxy settings

If your web browser is wired to use a proxy server when establishing the Internet connection, faking your IP address could affect YouTube, and that’s why you keep seeing the Ooops! Something went wrong error message.

So it’s a good idea to check and validate your proxy settings. If you’re unsure, it’s a better idea to disable your proxy altogether.

How to disable proxy settings in Chrome and Edge (Windows 10):

Google Chrome and Microsoft Edge use the operating system’s built-in proxy settings, which means that you have to deactivate the Windows proxy configuration.

Right-click the Windows 10 Start button and select Network Connections
Click Proxy on the left side
Disable Automatically detect settings and Use setup script
Scroll down and disable Use a proxy server
Exit this window
Open Chrome or Edge and try to sign in to your YouTube account

How to disable proxy settings in Chrome (Mac):

Open the Apple menu from the top-left corner
Go to System Preferences
Select Network
Choose your Internet connection and click Advanced
Switch to the Proxies tab and disable all options
Click OK
Launch Chrome and try to log in with your Google account

How to disable proxy settings in Firefox (Windows and Mac):

Open the ≡ hamburger button and go to Options (or type about:preferences in your address bar)
In the General tab, scroll down to the bottom of the page
At Network Settings, click Settings…
Select No proxy or Use system proxy settings if you don’t have a system-wide proxy configuration enabled
Click OK
Restart Firefox and try to sign in to Google

6. Try using Google Chrome

If you haven’t tried using Google Chrome by now, switch to this browser to access your Google account and get rid of the Ooops! Something went wrong error on YouTube.

It might seem unfair to some users. However, since both YouTube and Chrome are operated by Google, it’s safe to assume that the sign-in error is caused by a desync problem.

Once you install Chrome and sign in to your Google account, the sync issue should be resolved, and you will get automatically logged in to YouTube.

7. Remove Chrome extensions

Too many extensions installed in Google Chrome that have control over various browser settings could have a serious impact on Google account login, resulting in errors such as Ooops! Something went wrong on YouTube.

To resolve this matter, you should uninstall all unnecessary Chrome extensions before trying to log in to your Google account on YouTube. Pay particular attention to security extensions like free VPN services and proxy tools, as well as YouTube Flash Video Player.

How to uninstall Chrome extensions on Windows and Mac:

Click the More button on the top-right corner
Open the More tools submenu and go to Extensions (or type chrome://extensions/ in the address bar)
Click Remove for every non-essential or untrusted extension
Relaunch Chrome and try to sign in to Google

8. Reset Chrome settings to default

If you have configured too many options in Google Chrome, you might have altered some critical settings that are now causing syncing problems in your web browser. As a result, YouTube is not able of logging you in and shows the Ooops! Something went wrong error message instead.

To fix this issue, you just have to restore the Chrome configuration to default. Here’s what you need to do.

How to reset Chrome settings on Windows and Mac:

Click the More button on the upper-right corner
Go to Settings (or type chrome://settings/ in your address bar)
Scroll down to the bottom of the page and click Advanced
At Reset and clean up, click Restore settings to their original defaults
Click Reset settings to confirm
Restart Chrome and try to log in to your Google account

9. Use Google Public DNS servers

If you have an automatic DNS configuration that’s assigned by your ISP, it could take too long to process your DNS queries, resulting in browser performance issues and the Ooops! Something went wrong YouTube error.

But you can set up custom DNS servers on your operating system, which will influence all Internet-enabled applications, including Chrome or another web browser you’re trying to use for YouTube. Better yet, you can use the Google Public DNS servers.

How to set Google DNS on Windows 10:

Make sure you’re logged in to Windows 10 with the administrator role
Right-click the Start button and select Network Connections
Click Change adapter options
Right-click your Internet connection and go to Properties
Select Internet Protocol Version 4 (TCP/IPv4) and click Properties
Select Use the following DNS server addresses
Set Preferred DNS server to 8.8.8.8
Set Alternate DNS server to 8.8.4.4
Click OK
Launch a web browser and try to access your Google account

How to set Google DNS on Mac:

Open the Apple menu and select System Preferences
Go to Network
Click Advanced
Select the DNS area
Click the + sign to add a new DNS server address
Enter 8.8.8.8 and 8.8.4.4
Click OK
Open a web browser and try to sign in to your Google account

How to set Google DNS on Android:

Access Android settings
Go to Network & Internet
Select the Advanced section and tap Private DNS
Select Configure Private DNS and enter dns.google
Launch the YouTube app and try to sign in

How to set Google DNS on iOS:

Go to Settings and tap Wi-Fi
Tap the i icon next to your Wi-Fi connection and tap DNS
Enter 8.8.8.8, 8.8.4.4 and save settings
Open the YouTube app and try to log in

10. Check for malware and incorrect system settings with Chrome

If your operating system has a virus that’s powerful enough to affect your Internet connections, this could interfere with the Google sign-in procedure on YouTube.

However, Chrome has an integrated feature capable of locating and eliminating harmful software from your computer. It also checks for malfunctioning system settings that may hamper your browsing experience.

How to find and remove harmful software with Chrome:

Click the More button on the top-right corner
Select Settings (or type chrome://settings/ in your address bar)
Scroll down to the bottom of the page and click Advanced
At Reset and clean up, click Clean up computer
Click Find and wait until the checkup is complete
Restart Chrome and try to sign in to your Google account

11. Manage your Google devices

YouTube may have trouble signing you in to Google as a security measure, because you are logged in to too many devices. To fix this, you should remove Google from all unknown devices and the ones you don’t use anymore.

How to disable unknown or old Google devices:

Visit your Google account page and sign in
Go to Security on the left side
Scroll down to Your devices and click Manage devices
Review the devices where you’re currently signed in with your Google account
For every old or unknown device, click the More button on the top-right corner and select Sign out
Click Sign out again to confirm
If you don’t recognize a device from which you already signed out, it’s recommended to change your Google password because another person might know it and use it to sign back in
Go to YouTube and try to log in

12. Review your Google security settings

Maybe you haven’t shared too many personal details with Google when you created your account. Or too much time has passed since you last reviewed your Google security settings.

Whatever the case may be, Google can take precautionary measures and keep you locked out of YouTube until you update your account security features. Receiving numerous notification messages about this issue is a telltale sign.

Don’t postpone this any longer because you will keep getting the Ooops! Something went wrong message until your account’s security is cleared. The previous solution with managing your Google devices was only the first step toward resolving the problem.

How to update Google security settings:

Go to the Google account page and log in
Select Security on the left side
If you spot the Critical security issues found message, click Take action
Go through Google’s recommendations one by one, like changing any compromised passwords or enabling 2-step verification
Save the new settings
Go to YouTube and try to access your account

13. Update your operating system

Google sign-in problems could also be caused by missing or poorly designed operating system features that will likely get fixed in the next release.

All you have to do is make sure that your OS is updated to the latest version. Normally, it should auto-update itself. Still, it doesn’t hurt to check it manually in case something went wrong.

How to update Windows 10:

Press the Win key, type Check for updates, and hit Enter
Click Check for updates and wait until the search is complete
If there are any pending updates, click Download
Restart your computer once the updates are installed
Open a web browser and try to access your YouTube account

How to update Mac:

Open the Apple menu and go to System Preferences
Click Software Update
If there are any available updates, click Update Now
Enter your admin username and password to confirm
Restart your Mac
Open a web browser and try to sign in to YouTube

How to update Android:

Ensure that your Android device has full power. Otherwise, plug it in for recharge
Access the Settings section
Go to System > Advanced > System update
Wait until Android checks for updates
Follow the on-screen instructions to finalize the update
Open the YouTube app and try to connect with your account

How to update iOS:

Make sure your iPhone or iPod is fully charged or plugged into power
Visit the Settings area
Go to General and tap Software Update
Tap Download and Install
If it asks you to temporarily remove apps and make room for the update, tap Continue. They will be automatically reinstalled by iOS after the task
Tap Install to proceed with the update right away
Enter your passcode to authorize the iOS update
Launch the YouTube app and try to sign in to Google

14. Check your Internet connection

If everything on this list failed to get rid of the Ooops! Something went wrong error message, you should double-check your Internet connection to see if everything is in working order.

Perform an Internet speed test
Reboot your router
Try connecting to another network
Switch from Wi-Fi to 3G/4G (or the other way around)
Close all other apps except the one you use to access YouTube (YouTube app or web browser)
Run the Internet Connections troubleshooter on Windows 10
Flush your DNS server cache
Update your network driver

Ooops! Something went wrong – Conclusion

To recap, the Ooops! Something went wrong error message appears in YouTube when attempting to log in to your Google account. There’s nothing to be scared of since you can fix this issue by trying the solutions presented here.

You should refresh the Google sign-in page, close other opened tabs besides YouTube, restart your web browser and update it to the latest version, clear browser or app cache, check your proxy settings, and switch to Google Chrome.

It’s also a good idea to remove unwanted Chrome extensions, reset Chrome settings to default, use Google Public DNS servers, check your device for harmful software with Chrome, and manage your Google device.

Plus, you should review your Google security settings, update your operating system, and check your Internet connection. If everything fails, keep in mind that it be a server problem with YouTube, which will eventually get resolved on its own, so you just have to wait.

How did you manage to finally get rid of the Ooops! Something went wrong error message on YouTube? Let us know in the comment section below.

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Elena Constantinescu

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1 Comment

Benedek says:

September 9, 2022 at 5:29 pm

If you are using Brave browser while trying to block “All Cookies”, not cross-site only, youtube will stop you from accessing anything.

That is what fixed it for me.