TELUS Online Security Review in 2024
Best Comprehensive All-in-One Protection for:
- Threat Prevention (incl. Device Security, Secure VPN, Password Manager)
- Monitoring & Alerts (incl. Dark Web, Social Media1, and Credit Monitoring Alerts2)
- Identity Theft Protection (incl. Identity Theft Restoration and Reimbursement Coverage3)
Rating
Excellent
Price
Starting $10/month
Pros
- Secure VPN available on all plans
- Norton Device Security available on all plans
- Good selection of plans
- Plans protect 2 to 20 devices
Cons
- Premium plans are expensive
- Channels of customer service could be improved
- Bank and credit card activity alerts are only available on the Ultimate plan
- The initial process of getting features set up is not as easy as compared with other competitors
With TELUS Online Security, you can get more than anti-virus protection with additional features including identity theft protection, restoration and reimbursement for a holistic online solution . This all-in-one tool safeguards your personal information across multiple devices. You do not need to be an existing TELUS customer to get protection as it is available to all Canadians, regardless of their internet or mobile network provider.
The security solution is powered by Norton, one of the most well-respected names in cybersecurity. Whether you’re using your device for online banking, shopping, social media, downloading apps, or sending and receiving files, it’s crucial to ensure your data is private. Check out our TELUS Online Security review to see how this cybersecurity solution provides the best comprehensive all-in-one-protection of your information.
What is TELUS Online Security
TELUS, a telecommunications leader based in Canada, has teamed up with Norton, a global leader in consumer cyber safety, to offer a comprehensive online security solution. Users who sign up for TELUS Online Security benefit from the experience of these two industry giants. Features include protection against malware and phishing scams, dark web monitoring, social media account takeover notifications, credit reports2, identity theft reimbursement coverage3, a secure VPN, and more.
When you sign up for TELUS Online Security, you can choose a range of plans that will protect several devices including your computer, smartphone and tablet. Furthermore, you’ll have the freedom to set up the security features that you want to use and leave the other ones inactivated. TELUS Online Security is a great security solution for anyone who wants top-class protection with customization woven in.
Why Use TELUS Online Security
TELUS Online Security is an all-around solution to a growing threat for Canadians—online identity theft, cybercrime, and fraud. As everyone walks around with devices that hold all their information, it’s easier than ever for cybercriminals to use tools at their disposal to watch your online activity and steal your personal information. 73% of Canadians report they’ve been targeted by fraudsters.± TELUS Online Security is a product that is here to help prevent these events from happening.
± Targeted by fraudsters statistic sourced from Chartered Professional Accountants of Canada : Chartered Professional Accountants Canada. 2021. CPA Canada 2021 Fraud Study
A TELUS Online Security plan comes with tools such as a secure VPN to hide your browsing data from online snoopers and a malware scanner to help ensure no viruses get on your device. What’s more, TELUS monitors the dark web and your financial accounts, notifying you if your personal or financial information has been compromised, so you can take steps to protect yourself.
How to Use TELUS Online Security
To start using TELUS Online Security, you need to decide what features you consider essential. From there, you can begin enrolling in the features and downloading the software and mobile apps that you want to use. TELUS will send you an email with account set-up details, and it’s advisable to start by following these instructions and then downloading the Norton 360 app to the connected devices you’d like to protect. You can also download and begin using Secure VPN at any time to ensure all your browsing information is private.
When you’ve signed up for a TELUS Online Security plan, the company provides technical support documents that can also help you get started using the various features. Additionally, if you have any problems using your TELUS services, you can reach out to their 24/7 support team via phone or live chat.
Our Rating Process
By focusing on the features, ease of use, device compatibility, and customer support, we were able to come to a conclusion on the quality and usefulness of TELUS Online Security. Below, you’ll find a score out of five for each of the mentioned criteria to help you get an idea of where the product excels and where it could improve.
Features – 5/5
Customers of TELUS Online Security receive protection from Norton 360 and all the benefits that come with it which include protection against malware, phishing scams, trackers, and countless more. In addition, TELUS Online Security powered by Norton also offers a secure VPN, identity theft protection, a password manager, dark web monitoring, identity theft reimbursement coverage3, social media monitoring1 and credit reports2. Altogether, the features that come with a TELUS Online Security plan have thoroughly impressed us and stand toe-to-toe with any competitor.
Ease of Use – 4/5
Once you’ve signed up for TELUS Online Security, you’ll be able to open your user dashboard and see where all your features are displayed. For us, the dashboard seemed a bit clunky, and we didn’t love navigating it to download, activate, and find support for all the features we wanted to use, which is why we’ve elected to give a score of four.
Device Compatibility – 5/5
Most users and businesses today use iOS, Android, Mac, or PC. All four are compatible with TELUS Online Security, so clients don’t have to worry about being able to download software on two devices with different operating systems.
Customer Support – 4/5
TELUS Online Security offers current customers a virtual assistant and technical support articles to help answer questions. If questions remain unanswered, customers may get in touch with an agent, however, the process is not as easy as we’d like it to be, and we think the company would do well to add another mode of contact such as an email.
Package Comparisons
| Standard – Best for All-Around Protection | Complete – Best for VPN Sharing | Ultimate – Best for Users Who Want Credit and Bank Protection | |
| Price per month | $10 | $20 | $30 |
| Security | Norton 360 Basic Plus | Norton 360 Premium | Norton 360 Premium Plus |
| Password Manager | Yes | Yes | Yes |
| Number of Devices | 3 | 10 | 20 |
| Dark Web Monitoring | Yes | Yes | Yes |
| Social Media Monitoring | No | Yes | Yes |
| Secure VPN | Yes | Yes | Yes |
| Identity Theft Reimbursement Coverage | Yes – $25k | Yes – $100k | Yes – $1M |
| Credit Monitoring | 1-Bureau | 1-Bureau | 2-Bureau |
| Full-Service Identity Restoration | Yes | Yes | Yes |
| Bank and Credit Card Activity Alerts | No | No | Yes |
Technical / Product Details
| Supported Languages | English and French |
| Compatibility | PC, Mac, Android, and iOS |
| Customer Support | Phone, chat, technical support documentation |
| Devices | Up to 20 devices |
| Product Activation | Users must activate through Norton |
FAQ
Is TELUS Online Security worth it?
TELUS Online Security is worth it, especially as an individual user considering the Standard plan. The security solution is full of quality features that you will end up using daily and that will protect you from online security risks. Families are also sure to find the two premium plans worth it as well as these plans offer support on up to 10 and 20 devices, respectively.
What is TELUS Online Security Ultimate?
TELUS Online Security Ultimate is the top-tier plan and includes all the best features Norton can offer. What’s more, the plan also offers support for up to 20 devices, social media monitoring1, credit monitoring2 for 2 bureaus, up to $1 million of identity theft reimbursement coverage3, and much more. The Ultimate plan is the plan with the most features and is tailored to individuals seeking top protection who plan to use the services on several devices.
What is Dark Web Monitoring
TELUS and Norton have teamed up to provide their customers with dark web monitoring. This service searches the dark web for your personal information provided to Norton. Essentially, the service acts like a watchdog on sites where personal information is often bought, traded and sold by cybercriminals and hackers. This info can be used to access your accounts, or open new accounts or loans in your name. You will receive a notification that your personal information has been leaked. No one can prevent all cybercrime or identity theft.
The service does not monitor all transactions at all businesses.
1 Social Media Monitoring Legal Disclaimer:
Does not include monitoring of chats or direct messages. May not identify all cyberbullying, explicit or illegal content or hate speech.Social Media Monitoring is only available on Facebook, Instagram, LinkedIn, Twitter and YouTube. On Facebook, Instagram and LinkedIn only account takeover feature is available. Reimbursement does not apply to identity theft loss resulting, directly or indirectly, from phishing or scams.
2 Credit Monitoring Alerts Legal Disclaimer:
If your plan includes credit reports, scores, and/or credit monitoring features (“Credit Features”), two requirements must be met to receive said features: (i) your identity must be successfully verified with TransUnion; and (ii) TransUnion and Equifax must be able to locate your credit file that contains sufficient credit history information. IF THESE REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM THE BUREAUS. You will receive Credit Features once the verification process is successfully completed. Any credit monitoring will take several days to begin after your successful plan enrollment.
3 Identity Theft Reimbursement Coverage Legal Disclaimer:
The Identity Theft Reimbursement Coverage, with a limit of up to $25,000 for Basic Plus, up to $100,000 for Premium and up to $1 Million for Premium Plus, is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company, under group or blanket policies issued to LifeLock or its respective affiliates for the benefit of its Members. Please refer to the actual policies for terms, conditions, exclusions of coverage, and for the types of experts that may be covered for reimbursement of professional service fees. Experts not specified in the policies will not qualify for reimbursement jurisdictions. Review the Summary of Benefits under the Insurance Coverage (Canada) here: https://www.nortonlifelock.com/content/dam/nortonlifelock/docs/other-resources/identity-fraud-financial-reimbursement-canada-en.pdf
4 Bank and Credit Card Activity Alerts Legal Disclaimer:
LifeLock does not monitor all transactions at all businesses.